Reference

Terms That Govern Your bt baje Account

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the region you are in — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified in-appSupport available for queries
bt baje Terms That Govern Your bt baje Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data, and Your Rights

We take the steps you would expect from an operator that handles real money and personal account data. Here is how that works in practice across the areas that matter most under these terms.

Account Security

Your account is protected with OTP verification at login. We do not store your bKash, Nagad, or Rocket PIN — those stay inside the respective wallet app.

Data Retention

We hold account data for as long as your account is active and for the period required by applicable financial record-keeping rules after closure.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your wallet preference between visits. Functional cookies are necessary for the account to work. You can manage non-essential cookie preferences through the settings panel inside your account.

Requesting Changes or Closure

To update account details, request a data deletion, or close your account, go to the account settings page or contact support by email.

TERMS HELP DESK

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a question about your account eligibility or a specific transaction made via bKash, Nagad, or Rocket, our support team handles those queries directly. You do not need to navigate a ticket queue — contact details are below.

Live Chat Available through the account dashboard. Raise a terms question, an account access issue, or a wallet transaction query and we'll respond in the same session.
Email Support Write to our support address for anything that needs a written record — account closure, eligibility questions, or a formal dispute about a transaction or wallet credit.
Help Centre Our help centre holds plain-language summaries of the key terms sections. Search by topic — account rules, withdrawal conditions, or wallet-specific questions — before contacting support.

Common Questions About These Terms

These are the questions we get most often about account conditions, eligibility, and how the terms apply to wallet transactions and account management on bt baje.

These terms apply to anyone who opens an account on bt baje. Eligibility depends on your age, the laws in your region, and whether access is permitted locally. Access is not available in all regions.

The core account terms are the same regardless of payment method. Each wallet — bKash, Nagad, Rocket — also has its own terms of service that continue to apply separately to your use of that app.

We post a notice inside your account dashboard when terms change. The effective date is shown clearly. If you continue using your account after that date, that counts as acceptance of the updated version.

Yes. If you do not accept a change, withdraw any remaining balance and contact support to close the account before the new terms take effect. We will process the closure and confirm it by email.

Send a written request to our support email. We will confirm receipt and provide your data within the timeframe set by the applicable rules for your region. Account verification is required before we release data.

If we detect access from a region where the service is not available, your account may be suspended pending review. Contact support to clarify your situation. We do not make legal determinations on your behalf — eligibility is your responsibility to confirm.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.